Return & Refund

At Raenzktti™, we want every pet owner to feel confident when choosing products for their companions.

If your purchase does not meet your expectations, our support team is here to help with a simple and friendly return experience.

Return Eligibility

We accept return requests under the following conditions:

✔ Items must be unused and in their original condition.
✔ Products should include original packaging and accessories when applicable.
✔ Return requests must be submitted within 30 days of delivery.

For hygiene and safety reasons, certain pet products that have been used, opened, or altered may not be eligible for return.

How To Request A Return

To start a return request, please contact our customer support team with:

  • Order number
  • Product details
  • Reason for return
  • Supporting photos if needed

Our team will review your request and provide the next steps.

📧 Email: service@raenzktti.com
☎️ Phone: (888) 453-7889

Please do not send items back before receiving return instructions from our support team.

Refund Process

Once your return request is approved and the item has been reviewed, we will process your refund.

Refund details:

  • Refunds are issued to the original payment method.
  • Processing time may vary depending on your bank or payment provider.
  • Original shipping fees may not be refundable unless required by applicable regulations.

Damaged Or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please provide:

  • Order information
  • Photos of the item condition
  • Details about the issue

We will work with you to find an appropriate solution.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible after placing your order.

Once an order has entered the fulfillment process, changes or cancellations may no longer be possible.

Raenzktti™
Thoughtful pet essentials designed for everyday moments. 🐾